Frequently Asked Questions

HOW DO I BOOK YOUR SERVICES?

Booking your experience is easy! Start by sending us a formal inquiry. Once we confirm your preferred date, time, and location are available, a $100 non-refundable retainer deposit is required to secure your spot. The remaining balance plus a $200 refundable security deposit is due 7 days before your picnic.

DO YOU PROVIDE FOOD AND BEVERAGES?

Our Maza Picnics focus on creating the ultimate curated ambiance and luxury setup. While we do not provide food or beverages directly, we are happy to recommend trusted gourmet vendors and assist with arrangements for an additional cost. For public locations, all guests must follow local rules (no alcohol, smoking, or glass containers), and Maza Events cannot assume responsibility for any citations. Please see our FOOD AND BEVERAGES ENHANCEMENTS.

HOW FAR IN ADVANCE CAN I BOOK?

Reservations can be made up to 4 months in advance. To ensure the highest-quality experience:

For 2–16 guests: minimum 5 days’ notice

For 17–30 guests: minimum 14 days’ notice

WHAT IF THE WEATHER DOESN’T COOPERATE?

South Florida has amazing weather most of the year, but in rare cases of rain or strong wind, we will contact you to discuss alternatives. Options may include rescheduling or moving indoors. Weather-impacted bookings are never subject to cancellation fees.

WHAT IS YOUR CANCELLATION POLICY?

We do not offer refunds, but eligible events may receive credit toward a future booking:

7+ days in advance: full credit toward a future booking of equal or greater value*

3–6 days in advance: 50% credit toward a future booking of equal or greater value*

Within 72 hours or same-day: no refunds; services and rental fees are forfeited

*Credits are valid for one rescheduled date within six months of the original picnic.

DO YOU STAY FOR THE EXPERIENCE?

Our team delivers, sets up, and ensures everything is perfect before leaving you to enjoy your experience. We return at the end of your reservation to pack up and clean. With a 20% service charge, your dedicated Maza Events Picnic Creators can remain onsite for the full duration of your picnic.

WHAT IF WE WANT TO LEAVE EARLY?

Please notify us at least 30 minutes in advance. Clients remain responsible for all rental items for the full reservation period or until we return. Equipment left unattended or damaged will incur replacement costs.

WHAT HAPPENS IF SOMETHING GETS LOST OR DAMAGED?

Notify us immediately by call, text, or email. Guests are responsible for replacement costs up to actual value for any lost or damaged items.

CAN YOU SET UP ANYWHERE?

We create picnics at public beaches, parks, or private homes/backyards. Once we receive your inquiry, we’ll provide a list of available locations. If you have a unique spot in mind, share the address or GPS coordinates—we’ll do our best to accommodate. For public spaces requiring a permit, we assist with the process. All setups must be within 40 yards of vehicle access. Delivery fees vary by location.

PAYMENT METHODS

We accept all major credit cards via our secure booking portal and Zelle. Taxes, fees, and a $200 security deposit apply.

STILL HAVE QUESTIONS OR WANT TO SAY HELLO?

Email us at info@maza-events.com. We reply within 24–48 hours. You can also fill out our CONTACT FORM.